•  

Refund Policy

• Thank you for shopping at Celestial Skin TherapyIf you are not entirely satisfied with your purchase, we’re here to help.

• ReturnsCelestial Skin Therapy allows 14 calendar days to return an item from the purchase date.

  To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Receipt or proof of purchase is required.

  Product can be exchanged when a reaction has occurred. A replacement product or salon credit will be applied when accompanied by a receipt.

• RefundsWe will offer refunds for faulty or damaged  products as per Australian Consumer Law.  Products can be exchanged when a reaction has occurred for a replacement product or salon credit when accompanied by a receipt within 14 days of purchase.

  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

• ShippingYou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• How To Return Your Item?To return an item please mail or return in person to:
        Phillips Arcade
        Shop 5/39 Puckle Street
        Moonee Ponds 3039
        Melbourne, Australia

• Delivery TimesAll items purchased online will be processed within 5 working days.

•  

•  

•